Current Client / Already Booked / Already had First Appointment.

ADVISE CALLER:
“You will need to call back and talk to the office directly by calling 810.982.0000 {or the number you just called} and selecting option 9.”

(you can’t transfer as you are not in the same building)

If the Caller is:

  • A current client
  • Already Booked First Appointment
  • Already Had First Appointment

Note About Current Clients:

Call Center can only book for persons seeking to become a new client. Current clients need to work with the office for questions and to set appointments with their attorney. Advise this type of caller to call back to 810.982.000 (or the number they just called) and select option 9

Note About Callers That Already Booked First Appointment:

Call Center can’t make changes to already booked appointments and will need to happen with the office direct. Advise this type of caller to call back to 810.982.000 (or the number they just called) and select option 9

Note About Callers That Already Had First Appointment:

Many times people have their first appointment, then later want to hire the firm or have more questions. This is done through the office direct as Call Center can only set up new First appointments. Advise this type of caller to call back to 810.982.000 (or the number they just called) and select option 9